marketing

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What is CRM?

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Customer Relationship Management (CRM) is a technology for managing a company's relationships and interactions with potential customers and clients.

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What does a CRM system store?

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A CRM system stores client requests, complaints, inquiries, and other customer-related data.

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How does CRM improve marketing strategies?

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CRM improves marketing strategies by tracking the effectiveness of advertising campaigns and customer interactions.

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What is a major advantage of using CRM in advertising?

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A major advantage is that it allows companies to adjust marketing budgets based on campaign performance.

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What does CRM help track?

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CRM helps track customer needs, satisfaction, and interactions.

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Why is CRM important for sales and marketing managers?

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CRM provides real-time access to customer and sales data, enabling informed decision-making.

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What is the role of customer feedback in CRM?

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Customer feedback is essential for improving products, services, and customer satisfaction.

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How can CRM systems enhance customer service?

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CRM systems enhance customer service by providing detailed customer histories and preferences.

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What is the impact of CRM on customer retention?

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CRM positively impacts customer retention by fostering better relationships and personalized experiences.

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What are the key components of a CRM system?

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Key components include data management, analytics, automation, and customer interaction tracking.