Front

What is the most important aspect of active listening?

Back

Giving full attention and responding appropriately

Front

Which of the following is an example of positive body language? a) Crossing your arms while someone is speaking, b) Maintaining eye contact and nodding occasionally, c) Looking at your phone during a conversation, d) Rolling your eyes

Back

Maintaining eye contact and nodding occasionally

Front

What is emotional intelligence?

Back

The ability to understand and manage your emotions and those of others.

Front

Which communication style is the most effective in interpersonal relationships? Options: a) Passive, b) Aggressive, c) Passive-aggressive, d) Assertive

Back

Assertive

Front

Which of these is an example of effective conflict resolution? a) Ignoring the issue and hoping it goes away, b) Yelling to assert dominance, c) Listening to both sides and finding a compromise, d) Blaming the other person

Back

Listening to both sides and finding a compromise

Front

Nonverbal communication is just as important as verbal communication.

Back

True

Front

Empathy means feeling sorry for someone.

Back

False

Front

Giving constructive feedback involves criticizing someone harshly so they can improve.

Back

False

Front

Teamwork and collaboration require good interpersonal skills.

Back

True

Front

A good way to build rapport with others is by showing genuine interest in what they say.

Back

True