BSA Recap 12pm

Front

BSA Audit: How quick should you acknowledge a guest?

Back

1 minute

Front

True or False: Beverages, excluding cocktails, should be delivered within 5 minutes.

Back

False

Front

True or False: Hosts should always make suggestions to their guest.

Back

True

Front

When should a host check back for guest satisfaction?

Back

Prior to their beverage being completed

Front

When should a 2nd round of beverages be offered? Options: 1/2 full, 3/4 full, 1/3 full, 1/3 empty

Back

1/3 full

Front

How should we always approach every guest interaction?

Back

Warm, Friendly, and Compassionate

Front

How do you create a Principles of Wonderful Moment? Options: Ask the guest for their reason for staying with us., Modeling our behavior after guest., Paying special attention to children., Share unique facts about the hotel, city, and local area.

Back

All of the above

Front

Fun Question: What is the only food that cannot go bad? Options: Dark Chocolate, Honey, Tuna, Peanut Butter

Back

Honey