Conflict Resolution

Front

"I" Statements are the first step in assertive communication.

Back

True

Front

Which IS a method of conflict resolution? Yelling, Meditation, Debate, Looking at both sides

Back

Looking at both sides

Front

Which of these counts as a conflict? A fight, Two competing ideas for a project, Schedule conflicts, All of the Above

Back

All of the Above

Front

What's a good method for resolving conflict?

Back

Explain your needs clearly

Front

You can't go wrong if you are...

Back

Honest

Front

To resolve a conflict you need to...

Back

Find a middle ground, Sacrifice some of your position, Agree on a mutual end goal.

Front

If a solution fails...

Back

The solution needs to be rethought

Front

What not to do to find a solution: A. Blame others, B. Storm off/away, C. Order others to do something

Back

A, B, and C

Front

Your friend borrows your sunglasses and loses them. What should you do?

Back

Explain your feelings and ask for a replacement

Front

You're being accused of breaking something you didn't. What should you do?

Back

Stay calm, honest, and explain your side. Try to calm the other side.