March Week 4 Flashcard

Front

If the Policy is Cancelled, Can we provide the Policy details to the PO? (ex : claim number, fax number, to issue policy pages, etc)

Back

Yes , We can provide Once PO is verified

Front

Where do we check Group cancellation?

Back

Click Group notes; Select date.

Front

Policy/claim specific information be released to a doctor that calls in to check on a claim?

Back

False

Front

If the PO said they have an accident policy, and we don't find the accident policy, what will be the next action?

Back

Set up missing policy task

Front

For HSB/Amazon Transfers Does PIR need to be given to both the transferring rep and the PO?

Back

Only Required to be given to the PO

Front

What could cause the 7-10 business days time frame to restart?

Back

Any Time we receive new documentation