CRM M1 Flashcard

Front

What is the primary factor that builds trust with clients?

Back

Consistent, reliable delivery and transparency

Front

Why is reliability important in client relationships?

Back

It ensures clients can count on you to meet deadlines and deliver quality work

Front

What is a key client concern in cybersecurity consulting?

Back

Protecting sensitive data from breaches and leaks

Front

What does business continuity ensure during a cyber threat?

Back

Quick resumption of business operations with minimal disruption

Front

What do clients expect from tailored solutions?

Back

Security strategies customized to their specific business needs

Front

Why is clear communication important in client relationships?

Back

It allows clients to monitor security measures and understand potential threats.

Front

How can you overcome the challenge of technical jargon?

Back

Use relatable analogies and simplify complex terms

Front

Why is it important to align security solutions with client business goals?

Back

To ensure cybersecurity strategies support broader business objectives

Front

What is a key indicator of active listening during client conversations? Options: Nodding frequently without responding, Interrupting to offer quick solutions, Summarizing and rephrasing the client’s concerns for clarity, Rushing through the conversation

Back

Summarizing and rephrasing the client’s concerns for clarity

Front

What is the ultimate goal of building strong client relationships in cybersecurity consulting?

Back

To establish long-term partnerships based on trust and value delivery