The patient is calling to reschedule gel injections previously scheduled with Henson, PA. Who should we contact?
Referrals

Flashcard
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Business
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Professional Development
•
Hard
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1.
FLASHCARD QUESTION
Front
Back
Cold Transfer to 704-468-0358
2.
FLASHCARD QUESTION
Front
You should always perform a warm transfer to the Referral team at 704-468-0358.
Back
False
3.
FLASHCARD QUESTION
Front
What should you do next regarding the patient's Physical Therapy referral update? Options: Reach out to the clinical assistant, Cold Transfer to 704-468-0358, Send a telephone encounter to clinical team, Send a message in the LA/Centralized Outgoing Referrals Chat in Teams.
Back
Send a telephone encounter to clinical team
4.
FLASHCARD QUESTION
Front
A patient has an MRI scheduled at Novant Imaging of Ballantyne and is calling to reschedule their appointment for a different day. What should you do next?
Back
Provide patient with Novant Imaging of Ballantyne number and cold transfer to that office.
5.
FLASHCARD QUESTION
Front
Patients can be provided with the internal referral phone number 704-468-0358.
Back
False
6.
FLASHCARD QUESTION
Front
A physical therapist from Ivy Rehab informs you that the patient’s referral needs to be updated from physical therapy to occupational therapy. What should you do? Options: Send a message in the LA/Centralized Outgoing Referral Chat via Teams, Cold Transfer to 704-468-0358, Send a telephone encounter to the clinical pool
Back
Send a telephone encounter to the clinical pool
7.
FLASHCARD QUESTION
Front
A patient called stating they just visited their PCP, who referred them to see a sports medicine doctor. The referral is listed under the referral tab, but it hasn't been processed yet. How should we proceed?
Back
Follow the protocols to determine the appropriate doctor for the patient and schedule the appt accordingly.
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