Clever Nelly Flashcard

Front

If a customer is VAT registered and an approved repairer has been instructed to complete repairs, who pays the VAT element of repairs once they have been completed?

Back

The customer pays the VAT element of the repairs.

Front

What type of vehicle can the customer expect when getting a courtesy car from FMG?

Back

Class A.

Front

If the customer has entered their claim reference number on the IVR pop up, what could we ask them to pass DPA?

Back

Full name & first line of address.

Front

When should we instruct Toppings to handle a loss of earnings claim for an employed customer?

Back

When they are looking to claim more than £500 and you have referred to a leader.

Front

When instructing Copart, when should we be REMOVING a safeguard?

Back

When the vehicle is ready to be cleared.

Front

You have confirmed FMG repairs have started, however there is no ECD available after your second touch. How do you proceed?

Back

Call the support line and giving them 24 hours to resolve.

Front

What should you do if a customer confirms that they are happy with your resolution during a complaint call?

Back

Log the complaint on Respond as resolved.

Front

What is the fee that we reserve on all FMG claims?

Back

£40.80

Front

If a Hoopers instruction failed, how could you send a manual instruction?

Back

By submitting an instruction on the Hoopers portal.

Front

Who is likely at fault for the accident based on the following statement? “I was on a roundabout and saw that a car pulled out and I have hit them in the rear as did not have time to stop.”

Back

TP.