Hospitality and Tourism Review

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What are transferable skills?

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Transferable skills are skills that can be used in different jobs and industries.

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What is a portfolio?

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A portfolio for the job market is a collection of work samples and achievements that showcase a candidate's skills and experience.

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How can you respect others' cultural beliefs and practices in a workplace?

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Respect others' cultural beliefs by educating yourself, listening actively, avoiding stereotypes, accommodating practices, fostering inclusivity, and encouraging dialogue.

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Which of the following are interview skills? Non-verbal communication skills, over-reacting to information, practicing selective hearing skills. Using Effective communication, active listening, body language awareness, asking relevant questions, providing clear answers. Focusing solely on personal achievements and attributes. Not asking any questions to show you know everything about the company. Using only technical jargon to show competency in the field

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Using Effective communication, active listening, body language awareness, asking relevant questions, providing clear answers.

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Soft skills are considered “transferable skills” because they are relevant for any position and can be transferred from one job to another.

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True

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Which of the following best demonstrates active listening during a conflict resolution?
- Interrupting to make your point clear
- Planning your response while others speak
- Maintaining eye contact and nodding to show understanding
- Immediately offering solutions without hearing the full story

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Maintaining eye contact and nodding to show understanding

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What is the main purpose of customer service?

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To meet needs and expectations.

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Which statement about customer service is correct? Excellent customer service results in a more positive business reputation.

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Excellent customer service results in a more positive business reputation.

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What negotiation technique helps maintain positive relationships while addressing conflicts?

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Address conflicts with a collaborative approach focusing on solutions

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What is the primary purpose of regulatory compliance in business operations?

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To ensure legal and ethical business practices