How should you answer the phone?

Reception Training Flashcard

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Professional Development
•
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Hard
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10 questions
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1.
FLASHCARD QUESTION
Front
Back
Oaktree Dental Practice, Jane speaking, how may I help?
2.
FLASHCARD QUESTION
Front
If the phone is ringing and you are with a patient, what do you do?
Back
Excuse yourself to the patient in front of you and politely ask the patient on the phone to hold.
3.
FLASHCARD QUESTION
Front
How much is the Invisalign deposit?
Back
30
4.
FLASHCARD QUESTION
Front
An expectation of reception is that I am clear, friendly & _ _ _ _
Back
warm
5.
FLASHCARD QUESTION
Front
I can give the wife the date of her husband's appointment if she can't remember when it is?
Back
No, but I can offer to email or text his appointment to HIS number
6.
FLASHCARD QUESTION
Front
Sarah/Lauren are the only ones who are responsible for checking emails
Back
False
7.
FLASHCARD QUESTION
Front
How much is whitening?
Back
400
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