Digital Service Ecosystems

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What is a Digital Service Ecosystem?

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A system where digital services and businesses work together.

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What does 'Servitization' mean?

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Changing from selling products to selling services.

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What is an example of a new business model mentioned?

Back

Amazon's use of omni-channels.

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What does 'Big Data' help with?

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It helps make businesses more efficient.

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What is a platform in business?

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A place where different businesses and customers meet to trade.

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What is the 'New Normal' in business?

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Changes in how people buy and use products.

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What is an example of a sharing economy platform?

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Uber or Airbnb.

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What does 'Value Co-creation' mean?

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Customers help create the value of a product or service.

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What is a challenge of using new service technologies?

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Not all users have positive experiences.

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What is the role of technology in the new economy?

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It helps create new business models and improve efficiency.