BSF2112 IQM Flashcards

Front

What is the focus of the BSF2112 course on Industry Quality Management?

Back

The course focuses on the management of quality for manufacturing, service, and public sectors to achieve global competitiveness.

Front

What are the two parts of the BSF2112 course?

Back

Part one covers quality assurance principles and continuous improvement techniques, while part two focuses on the quality control system.

Front

List some continuous improvement techniques mentioned in the course.

Back

Six Sigma, Lean Manufacturing, 5S, Total Quality Management.

Front

What is the purpose of quality assurance (QA)?

Back

QA is process-oriented and focuses on preventing quality issues.

Front

What is the purpose of quality control (QC)?

Back

QC is product-oriented and focuses on identifying quality issues in manufactured products.

Front

What are Juran's three universal processes of managing for quality?

Back

Quality Planning, Quality Control, Quality Improvement.

Front

Define quality according to Juran.

Back

Quality is defined as fitness for use.

Front

What is Deming's philosophy regarding quality management?

Back

Deming's philosophy focuses on continual improvements in product and service quality by reducing uncertainty and variability.

Front

What are Deming's 14 Points?

Back

1. Create and publish a company mission statement. 2. Learn the new philosophy. 3. Understand the purpose of inspection. 4. End business practices driven by price alone. 5. Constantly improve system of production and service. 6. Institute training. 7. Teach and institute leadership. 8. Drive out fear and create trust. 9. Optimize team and individual efforts. 10. Eliminate exhortations for workforce. 11. Eliminate numerical quotas and focus on improvement. 12. Remove barriers that rob people of pride of workmanship. 13. Encourage education and self-improvement. 14. Take action to accomplish the transformation.

Front

What does Crosby's absolutes of quality management state?

Back

1. Quality means conformance to requirements. 2. Problems are functional in nature. 3. There is no optimum level of defects. 4. Cost of quality is the only useful measurement. 5. Zero defects is the only performance standard.