All of LO4 unit 1 Flashcards

Front

Which of the following is an interpersonal action that an employee should follow when speaking or listening to other team members?

Back

Sit up straight to show interest

Front

When should an employee use technical terms?

Back

When discussing issues with technicians

Front

What is the difference between closed, open, and leading questions?

Back

Closed questions expect a certain response, open questions prompt short answers, leading questions elicit opinions

Front

Which of the following should be considered when deciding between formal or informal written communication?

Back

Whether the communication will be legally recorded

Front

Which of the following is a barrier to successful communication?

Back

Distraction from social media

Front

What is one advantage of using email for communication?

Back

It can include documents and multimedia attachments.

Front

Which communication method is best for real-time support?

Back

Instant Messaging

Front

What does VoIP stand for?

Back

Voice over Internet Protocol

Front

Which communication method is most suitable for sending promotions to thousands of customers?

Back

Email

Front

Which communication method allows users to see each other and look for body language during an interview?

Back

Video Conference