EBS_Business_Term

Front

Needs

Back

Goods and services that are necessary for our survival. Basic needs are

foods, water, clothing, and housing.

Front

Wants

Back

Goods and services that are not necessary for our survival but which we would like to have.

Front

Customer

Back

Someone who buys goods and services from a business.

Front

Goods-producing businesses

Back

Use resources to produce goods that can be seen and touched.

Front

Service-providing businesses

Back

Provide services that are not tangible but can be experienced when sellers interact with customers.

Front

Trends

Back

Changes in the world that will impact a business and its customers.

Front

Competitors

Back

Business that provides the same or similar products and services.

Front

Customer Experience

Back

Refers to the entire interaction between a business and its customers.

Front

Tourists

Back

Travellers who go from one place to another for enjoyment or for business.

Front

Destination

Back

The places tourists travel to.