Unit 4: Evaluate Appropriate Digital Solution

Front

What is a digital solution?

Back

A strategic application of digital tools and technologies to address specific challenges or meet particular needs within a given context.

Front

What are the key components of digital solutions?

Back

Computer programs, data, and online tools that improve efficiency and user experience.

Front

Why is it important to evaluate digital solutions?

Back

To ensure they function effectively, are user-friendly, and protect sensitive information.

Front

What are TWO key reasons for evaluating digital solutions?

Back

1. Efficiency
2. Adaptability to Change

Front

What does efficiency in evaluating digital solutions refer to?

Back

Assessing how well a digital solution addresses the identified problem or fulfills the intended purpose.

Front

What does adaptability to change mean in the context of digital solutions?

Back

The ability of a solution to adjust to emerging technologies and evolving business environments.

Front

Why is it important to evaluate digital solutions for their adaptability to change?

Back

Regular evaluations are crucial for identifying when updates and adjustments are needed to maintain the effectiveness of digital solutions..

Front

Provide an example of a digital solution that requires adaptability.

Back

A travel agency's dynamic pricing system that adjusts fares based on demand and seasonality.

Front

What is the difference between Live Chat and Chatbot solutions?

Back

Live chat allows real-time communication with representatives, while chatbots simulate conversation for automated support.

Front

Name two examples of live chat and chatbot solutions.

Back

Intercom, Drift, Chatbot by ManyChat.