Communication Skills Flashcard

Front

What is the primary function of communication?

Back

To exchange messages between people

Front

In the communication process, who delivers the message?

Back

Sender

Front

What is included in the communication process besides the exchange of messages?

Back

Feedback

Front

Who receives the message in the communication process?

Back

Receiver

Front

Which of the following is NOT an example of verbal communication?

• Text messages
• In-person conversations
• Phone calls
• Hand signals

Back

Hand signals

Front

Which of the following is an example of written verbal communication? Phone calls, Emails, Face-to-face talks, Gestures

Back

Emails

Front

What is nonverbal communication primarily used for?

Back

Sending messages through body language and tone

Front

When is nonverbal communication possible?

Back

When you can see or hear the other person

Front

What is one key aspect of active listening?

Back

Making eye contact

Front

What should you avoid while someone is talking?

Back

Thinking about your response