What is profit sharing?

A system whereby a proportion of the company's profits are paid out to employees.

What is job satisfaction?

The enjoyment derived from feeling that you have done a good job.

What is job rotation?

Involves workers swapping around and doing each specific task for only a limited time and then changing around again.

What is job enrichment?

Involves looking at jobs and adding tasks that require more and/or responsibility.

What is team-working?

Involves using groups of workers and allocating specific tasks and responsibilities to them.

The process of improving a worker's skills.

The advancement of an employee in an organisation, for example, to a higher job/managerial level.

What is organisational structure?

Refers to the levels of management and division of responsibilities within an organisation.

What is an organisational chart?

A diagram that outlines the internal management structure.

What is hierarchy in an organisation?

Refers to the levels of management in any organisation, from the highest to the lowest.

What is a level of hierarchy?

Refers to managers/supervisors/other employees who are given a similar level of responsibility in an organisation.

What is chain of command?

The structure in an organisation which allows instructions to be passed down from senior management to lower levels of management.

What is the span of control?

The number of subordinates working directly under a manager.

Senior managers who lead a particular department or a division of a business.

What are line managers?

Managers who have direct responsibility for people below them in the hierarchy of an organisation.

Junior managers who have direct control over the employees below them in the organisational structure.

What are staff managers?

Specialists who provide support, information and assistance to line managers.

What does delegation mean?

Giving a subordinate the authority to perform particular tasks.

What are leadership styles?

The different approaches to dealing with people and making decisions when in a position of authority - autocratic, democratic and laissez-faire.

What is autocratic leadership?

Where the manager expects to be in charge of the business and to have their orders followed.

What is democratic leadership?

Gets other employees involved in the decision-making process.

What is laissez-faire leadership?

Makes the broad objectives of the business known to employees, but then they are left to make their own decisions and organise their own work.

The process from identifying that the business needs to employ someone up to the point at which applications have arrived at the business.

What is job analysis?

Identifies and records the responsibilities and tasks relating to a job.

What is a job description?

Outlines the responsibilities and duties to be carried out by someone employed to do a specific job.

What is a job specification?

A document which outlines the requirements, qualifications, expertise, physical characteristics, etc., for a specified job.

What is internal recruitment?

When a vacancy is filled by someone who is an existing employee of the business.

What is external recruitment?

When a vacancy is filled by someone who is not an existing employee and will be new to the business.

What is induction training?

An introduction given to a new employee, explaining the business's activities, customs and procedures and introducing them to their fellow workers.

What is on-the-job training?

Occurs by watching a more experienced worker doing the job.

What is off-the-job training?

Involves being trained away from the workplace, usually by specialist trainers.

What is workforce planning?

Establishing the workforce needed by the business for the foreseeable future in terms of the number and skills of employees required.

When employment is ended against the will of the employee, usually for not working according to the employment contract.

When the employee is no longer needed and so loses their job. It is not due to any aspect of their work being unsatisfactory.

What is a contract of employment?

A legal agreement between an employer and an employee, listing the rights and responsibilities of workers.

What is communication?

The transferring of a message from the sender to the receiver, who understands the message.

What is a message in communication?

The information or instructions being passed by the sender to the receiver.

What is internal communication?

Communication between members of the same organisation.

What is external communication?

Communication between the organisation and other organisations or individuals.

Who is the transmitter or sender of the message?

The person starting off the process by sending the message.

What is the medium of communication?

The method used to send a message, for example, a letter is a method of written communication and a meeting is a method of verbal communication.

Who is the receiver in communication?

The person who receives the message.

What is feedback in communication?

The reply from the receiver which shows whether the message has arrived, been understood and, if necessary, acted upon.

What is one-way communication?

Involves a message which does not call for or require a response.

GG: SECTION 2: People in business Flashcards

Student preview

62 questions

Show all answers

1.

FLASHCARD QUESTION

Front

What is motivation in a business context?

Back

Motivation is the reason why employees want to work hard and work effectively for the business.

2.

FLASHCARD QUESTION

Front

What is a wage?

Back

A payment for work, usually paid weekly.

3.

FLASHCARD QUESTION

Front

What is a time rate?

Back

The amount paid to an employee for one hour of work.

4.

FLASHCARD QUESTION

Front

What is a piece rate?

Back

An amount paid for each unit of output.

5.

FLASHCARD QUESTION

Front

What is a salary?

Back

Payment for work, usually paid monthly.

6.

FLASHCARD QUESTION

Front

What is a bonus?

Back

An additional amount of payment above basic pay as a reward for good work.

7.

FLASHCARD QUESTION

Front

What is commission?

Back

Payment relating to the number of sales made.

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