Phoenix SSA Review Part 1

Front

The primary law enforcement for the USPS is the:

Back

Postal Inspection Service

Front

One of the first things a customer notices about a Sales and Service Associate is their: Voice, Product Knowledge, Personal Appearance, Body Language

Back

Personal Appearance

Front

An active listening technique used to create a successful transaction is called:

Back

Clarifying

Front

How a Sales and Associate conducts themselves on the job effects the: Supervisor scores, Retail Window, Postal Brand, Bottom Line

Back

Postal Brand

Front

An organized workstation creates a more _______ workplace.

Back

Efficient

Front

The USPS is the only delivery service that reaches:

Back

Every address in the nation six days a week

Front

What is the most positive way to impact customer perception of the Post Office? Options: Decrease postage prices, Extend the lobby hours, Expand the product line, Provide world-class customer service

Back

Provide world-class customer service

Front

Successful sales transactions occur when the Sales and Service Associate: Makes an informed mutual decision with the customer on products/services

Back

Makes an informed mutual decision with the customer on products/services

Front

Why is maintaining the security and sanctity of the mail one of the core responsibilities of the Postal Service?

Back

Instills customer confidence

Front

The approach a Sales and Services Associate can use to engage our customers and ensure their needs are met is:

Back

G.I.S.T.