Service Marketing

Front

Myanmar

Back

Flowcharting

Blueprinting

Front

Malaysia

Back

Explain six steps to guide this process and reduce customer reluctance to
change.

Front

Brunei

Back

Transactional marketing &

Relationship marketing

Front

Vietnam

Back

Financial

Non-financial
Intangible loyalty rewards

Front

Thailand

Back

Servicescape Model

Front

Indonesia

Back

Flower of service

Front

Cambodia

Back

Higher-level bonds

Front

Philippines

Back

Components of a service product

&
Why people are part of service
environment?

Front

Singapore

Back

Four basic elements to writing a good positioning statement         

Front

Laos

Back

Servicescape Model