The Need for Change U4/AOS1

Front

Rate of staff absenteeism

Back

The number of workers who do not turn up for work when they are scheduled to do so.

Front

Key performance indicators

Back

Specific criteria used to measure the efficiency and/or effectiveness of a business’s performance.

Front

Restraining force

Back

Forces that work against a change.

Front

Globalisation

Back

The movement across nations of trade, investment, technology, finance and labour brought about by the removal of trade barriers.

Front

Number of workplace accidents

Back

Indicates how safe the workplace is for employees.

Front

Efficiency

Back

How well a business uses resources to achieve objectives.

Front

Driving forces

Back

Forces that support a change.

Front

Proactive

Back

Initiating change rather than simply reacting to events.

Front

Productivity

Back

A measure of performance that indicates how many inputs (resources) it takes to produce an output (goods or services).

Front

Net profit figures

Back

The measurement of a company’s profit once operating costs, taxes, interest and depreciation have all been subtracted from its total revenues.