Human Resource Management U3/AOS2

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Support

Back

The assistance or services (such as counselling and mentoring) provided by the business to help employees cope with difficulties that may impede their work performance.

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Mediation

Back

The confidential discussion of issues in a non-threatening environment, in the presence of a neutral, objective third party, who helps the parties in dispute to work towards an agreement, but does not offer suggestions or solutions.

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Unions

Back

Organisations that represent employees of an industry or occupation with aims to improve wages and working conditions for them.

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Management by objectives

Back

A process where management and employees agree on a set of goals for each employee, that align with the objectives of the business as a whole.

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Transition considerations

Back

Issues relating to the process of changing from one job to another or from one set of circumstances to another.

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Employer associations

Back

Organisations that represent and assist employer groups.

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Employee observation

Back

A strategy where a variety of opinions on the performance of employees is sought with the aim of arriving at a more comprehensive picture of past and current performance.

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Agreement

Back

An agreement on pay and conditions of work made at the workplace level and negotiated between groups of employees (or represented by their union) and employers.

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Arbitration

Back

A means of dispute resolution involving an independent third party (Fair Work) hearing both arguments in a dispute and determining the outcome that is legally binding.

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Off-the job training

Back

Occurs when employees learn skills in a location away from the workplace. (e.g Tafe/ university or simulated training facility).