Billing Flashcard Part 1

Front

What are the four (4) correct Standards of Excellence?

Back

Safety, Courtesy, Reliability & Efficiency

Front

Select the four parts of the Customer Compass?

Back

Needs, Wants, Stereotypes & Emotions

Front

What is the The Hub/Agility Platform, within Altice ?

Back

The Learning Management System.

Front

How Many Video Packages does Optimum offer at the moment?

Back

Four

Front

---------------------- is the point at which Optimum-owned equipment ends and customer-owned equipment begins.

Back

Demarcation

Front

A CSR agent is only allowed to share the Optimum ID with?

Back

Account Holder Only

Front

Aside from Residential, how many different types of accounts are there?

Back

4

Front

Using the billing summary below (located on the interaction homepage in IDA) what is the customer's monthly rate?

Back

$103.49

Front

If a customer pays $145 a month and is billed from the 7TH to 6TH of the following month and they voluntarily disconnect services on the 23RD, what will be the prorated amount credited to the account?

Back

The customer will not see a prorated credit on their final bill

Front

What does ABC mean?

Back

Agent Billing Console