Ticket Submission Statistics in 2024
Flashcard
•
Instructional Technology
•
12th Grade
•
Practice Problem
•
Hard
Wayground Content
FREE Resource
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21 questions
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1.
FLASHCARD QUESTION
Front
How many tickets were created in 2024? (excluding answer bot, and chat)
Back
4,134
2.
FLASHCARD QUESTION
Front
How many tickets were 'solved' by the answer bot in 2024?
Back
962
3.
FLASHCARD QUESTION
Front
What percentage of tickets were One-touch in 2024? (excluding answer bot, and chat)
Back
20.7%
4.
FLASHCARD QUESTION
Front
What percentage of tickets were Reopened in 2024? (excluding answer bot)
Back
6%
5.
FLASHCARD QUESTION
Front
What was our overall satisfaction score in 2024? (including chats, tickets, answer bot)
Back
97.6%
6.
FLASHCARD QUESTION
Front
What percentage of requests were rated in 2024? (includes all channels)
Back
24.9%
7.
FLASHCARD QUESTION
Front
How many 'Bad satisfaction' ratings did we receive in 2024? (all channels)
Back
35
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