Skillz PC Troubleshooting

Front

Why is it not advisable to shut down a computer by pressing the power button?

Back

It can cause a component failure.

Front

What should Mary do if her laptop is overheating despite the cooling systems working properly? Options: Install a liquid cooling system., Buy a new laptop., Clean the inside of the computer., Use the laptop on a soft surface.

Back

Clean the inside of the computer.

Front

Which question is crucial when determining if a problem is hardware or software related?

Back

Have you recently installed any new hardware or software?

Front

What should you check if a cord-based mouse pointer is moving intermittently?

Back

Check its connection to the port.

Front

What is a likely cause of excessive error messages and odd noises from a computer tower? Options: The operating system, The hard drive, The power supply, The RAM chips

Back

The hard drive

Front

In which two ways can hardware fail?

Back

Electronically and Physically

Front

Which error message might indicate a problem with RAM? Options: Disk read error, Network timeout error, Checksum error, Memory address error

Back

Memory address error

Front

What does a checksum error represent?

Back

A problem with CMOS.

Front

What does a fixed disk 0 failure represent?

Back

A problem with the hard drive.

Front

What should you do before flashing the BIOS?

Back

Check to see which version of BIOS you have.