Workplace Readiness Skills (D)

Flashcard
•
Professional Development
•
9th - 12th Grade
•
Hard
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10 questions
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1.
FLASHCARD QUESTION
Front
When resolving conflict, the main goal is to:
Back
find middle ground or a win-win solution.
2.
FLASHCARD QUESTION
Front
At the conclusion of making a presentation to a large group, someone from the audience asks you along, elaborate question. What is the best practice to use in order to answer the question effectively?
Back
Restate the key question and ask if your understanding is correct.
3.
FLASHCARD QUESTION
Front
What part of your speech sets the tone, gains trust, and gets the audience's attention?
Back
Introduction
4.
FLASHCARD QUESTION
Front
While waiting on customers, you notice an elderly woman looking at new computers. You should:
Back
treat her as you would any other customer.
5.
FLASHCARD QUESTION
Front
Why is having cultural diversity on a company’s staff a good idea?
Back
There is a broader range of talents, skills, and creativity.
6.
FLASHCARD QUESTION
Front
All of the following are barriers to respecting diversity EXCEPT: fear, stereotyping, segregation, acceptance.
Back
acceptance
7.
FLASHCARD QUESTION
Front
A customer-service worker, due to her religious beliefs, has refused to serve someone. What should that employee expect?
Back
To be fired, reassigned, or demoted.
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