Imagine you're working from home and need to print an important document for a meeting, but your printer is not printing the document as expected. What is a potential solution? Options: Changing the document format, Checking the printer queue for errors, Printing from a different computer, Replacing the computer

Checking the printer queue for errors

Imagine you're preparing for an important business presentation and you connect your laptop to the conference room's projector. However, the projector displays the message "No Signal". What should you check first? Options: If the projector is compatible with your laptop's operating system, The brightness settings of the projector, If the cable connecting the projector to the laptop is securely plugged in, The color settings of the projector

If the cable connecting the projector to the laptop is securely plugged in

After months of flawless performance, your USB keyboard suddenly stops working while you're in the middle of an important project. What could be a common cause for this unexpected issue?

The device driver may need to be updated or reinstalled

Imagine you're at a busy cafe with your Bluetooth headphones connected to your phone. How can the crowded environment affect your Bluetooth connection?

It can cause disconnections or poor connection quality

Imagine you're working from home and discover that your personal printer isn't connecting to your home Wi-Fi network. What is an effective method to troubleshoot this issue? Options: Replacing the network cable every time you print, Checking the network settings on the printer, Moving the printer closer to the router, Using a louder voice command to initiate printing

Checking the network settings on the printer

Imagine you're working late on a project and suddenly your computer stops recognizing your USB flash drive. What is a potential software-related solution to this problem?

Updating or reinstalling the USB device drivers

John is trying to set up a home office and has connected his laptop to an external monitor via HDMI, but the display isn't showing correctly. What should he do first?

Adjusting the screen resolution settings on the computer

Imagine you're working on an important project and your wireless mouse suddenly stops working. What should you do?

Check if the mouse's battery needs replacement

What should you do if your keyboard starts typing the wrong characters while finalizing a critical report for your boss due tomorrow? Options: Replace the keyboard, Check the keyboard's language settings, Press harder on the keys, Disconnect and reconnect the keyboard

Check the keyboard's language settings

When setting up a new computer to join a corporate network, what is an essential requirement? Options: The computer must support APIPA for automatic IP addressing, The computer must have a unique name within the network, The computer requires a Bluetooth connection to the network controller, The computer must be connected to an external display

The computer must have a unique name within the network

What could be the problem if you've connected your computer to the router with an Ethernet cable, but you can't access the internet, though your Wi-Fi is working fine? Options: The Ethernet cable is too long, The wireless signal is interfering with the wired connection, The Ethernet cable or port may be damaged, The device is too far from the router for a wired connection.

The Ethernet cable or port may be damaged

Imagine setting up a small office network without a dedicated DHCP server. What mechanism allows computers to communicate with each other by automatically assigning IP addresses?

APIPA stands for Automatic Private IP Addressing, used when a DHCP server is not available.

Imagine you've just installed a new graphics card into your desktop computer, but upon booting, the system does not recognize the new hardware. What is a common troubleshooting step to resolve this issue?

Uninstall and reinstall the device drivers

Which Windows tool would you use to ensure a newly connected printer is properly recognized and configured? Options: To manage installed software applications, To monitor the computer's performance, To update the Windows operating system, To view and manage hardware devices and their drivers

To view and manage hardware devices and their drivers

John is trying to transfer files from his laptop to a USB flash drive, but his laptop does not recognize the USB device. What is a potential first step John should take to resolve the issue? Options: Replace the USB device immediately, Try connecting the device to a different USB port, Defragment the laptop's hard drive, Change the laptop's power supply unit

Try connecting the device to a different USB port

What is the primary benefit of suggesting a client start their Windows PC in Safe Mode for troubleshooting?

It loads only essential system files and drivers.

When attempting to resolve Store app installation issues on Windows, what is a recommended first step? Options: Deleting all user data, Running a full system antivirus scan, Checking for updates in the Windows Store, Reformatting the hard drive

Checking for updates in the Windows Store

John is having trouble with his photo editing software crashing frequently. What is a common method to repair this desktop application?

Uninstalling and then reinstalling the application

How can you verify which Group Policies have been applied to Alex's Windows computer?

Running 'gpresult /r' in the command prompt

Imagine you're working on an important project and you need to access files stored on an external hard drive. You connect the drive to your computer, and although the computer recognizes the device, it fails to read any data from it. What should you do next?

Try connecting the hard drive to another computer

Which of the following best describes the difference between local and group security policies in a Windows environment? Local security policies are set at the computer level and apply to all users of that computer, whereas group security policies are applied to groups of users within an Active Directory environment.

Local security policies are set at the computer level and apply to all users of that computer, whereas group security policies are applied to groups of users within an Active Directory environment.

When a conflict occurs between local and group security policies on a Windows system, which policy takes precedence?

Group security policies always take precedence over local security policies.

Imagine you're setting up a dual monitor workstation, but one of the monitors is not detected. What should you check first to resolve this issue? Ensure both monitors are turned on, Verify that the graphics card drivers are up to date, Check if the non-detected monitor is properly connected to the power source and the computer, Replace the non-detected monitor with a new one

Check if the non-detected monitor is properly connected to the power source and the computer

Imagine your wireless keyboard suddenly stops working. You've replaced the batteries, but the issue persists. What is the next step in troubleshooting this problem? Options: Buy a new keyboard, Check the keyboard's connection by pairing it again with the computer, Update the keyboard's firmware, Check for physical damage on the keyboard

Check the keyboard's connection by pairing it again with the computer

Domain 5: Troubleshooting

Flashcard

•

Computers

•

12th Grade

•

Practice Problem

•

Hard

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36 questions

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FLASHCARD QUESTION

Front

Imagine you've just connected a new printer to your computer, but it doesn't seem to be working. What is the first step you should take in troubleshooting this issue?

Back

Check if the printer is properly connected

FLASHCARD QUESTION

Front

Imagine you're working from a cafe and you realize your laptop does not recognize your Bluetooth headphones. What should you do first? Options: Move the headphones closer to the laptop, Connect the headphones using a USB cable instead, Replace the Bluetooth headphones immediately, Install a different operating system on the laptop

Back

Move the headphones closer to the laptop

FLASHCARD QUESTION

Front

When troubleshooting a printer connection in an office, what is an important step to check? Options: The printer's ink or toner levels, If the printer is turned off, The alignment of the printer paper, If the printer is connected to the correct network

Back

If the printer is connected to the correct network

FLASHCARD QUESTION

Front

John is trying to connect an external monitor to his laptop for a better gaming experience. However, he's facing an issue. What is a common issue he might be encountering?

Back

Incorrect display settings

FLASHCARD QUESTION

Front

Imagine you've just connected a new printer to your computer, but it refuses to print. What could be the underlying issue?

Back

A missing or outdated driver could cause the printer to malfunction or not be recognized by the computer.

FLASHCARD QUESTION

Front

Imagine you're working from home and your wireless mouse suddenly stops working. What is a common troubleshooting step you might take? Options: Shaking the wireless mouse vigorously before reconnecting, Trying a different USB port for the mouse's receiver, Using a hammer to make the receiver fit better, Connecting the wireless mouse to a different computer only

Back

Trying a different USB port for the mouse's receiver

FLASHCARD QUESTION

Front

Why might a Bluetooth speaker fail to connect to a smartphone?

Back

The speaker is out of battery

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