Chapter 4 Milady

Front

If a client scheduling mix-up occurs, you should:

Back

refrain from arguing about who is correct

Front

When receiving services at a cosmetology school, the client may be asked to sign a _____, indicating that he or she is aware that the service is being provided by a student.

Back

release statement

Front

The _____ is the client's permanent progress record of services received, results, formulations, and products used during the service.

Back

service record card

Front

How many additional services should you suggest during the 10-step consultation method?

Back

at least two

Front

Which question should you ask when analyzing a client's hair? Options: What at-home products do you use?, How would you rate the manageability of your hair on a scale of 1 to 10?, Do you spend a great deal of time outdoors?, When was the last time you loved your hair?

Back

What at-home products do you use?

Front

Listening to the client and then repeating, in your own words, what you think the client is telling you is known as:

Back

reflective listening

Front

When working with older clients, as a general rule you should:

Back

keep the topics of conversation professional

Front

What should you do at the end of your employee evaluation?

Back

Thank your manager for taking the time to do the evaluation.

Front

Generally, clients are asked to reschedule an appointment if they are more than ____ minutes late.

Back

15

Front

When making recommendations to a client, which of the following is NOT an example of criteria you will base your suggestions on? lifestyle, hair type, face shape, education

Back

education