What is the main goal of developing customer service measures in businesses?
5.7 Customer Service Policies Flashcardizz

Flashcard
•
Business
•
11th Grade
•
Hard
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53 questions
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1.
FLASHCARD QUESTION
Front
Back
To match customer expectations
2.
FLASHCARD QUESTION
Front
What do customer service policies provide to employees?
Back
Guidelines for handling customer interactions
3.
FLASHCARD QUESTION
Front
Why is it important to have a steady approach to customer service interactions?
Back
To ensure consistent support to all customers
4.
FLASHCARD QUESTION
Front
Which of the following is a benefit of sharing customer service policies publicly?
Options:
It decreases customer trust.
It allows customers to understand your approach.
It reduces the need for customer feedback.
It limits customer interaction.
Back
It allows customers to understand your approach.
5.
FLASHCARD QUESTION
Front
What is one way customer service policies can be communicated?
Back
Via email
6.
FLASHCARD QUESTION
Front
How can customer service policies motivate team members?
Back
By providing clear benchmarks
7.
FLASHCARD QUESTION
Front
What impact can quality customer service have on customer retention?
Back
It can improve customer retention rates.
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