Front

A file that contains documents that describe a specific patient’s medical history and medical care within one healthcare organization.

Back

medical record

Front

the procedure for submitting costs for medical services so that payment can be collected, or denial can be determined

Back

claims process

Front

a detailed account of each claim processed by an insurance plan, which is sent to the patient as notification of claim payment or denial

Back

explanation of benefits (EOB)

Front

written reports of observable, measurable, and reproducible findings from examinations, supporting laboratory or diagnostic tests, and assessments of a patient

Back

medical documentation

Front

nonverbal communication that occurs through conscious or unconscious gestures and movements

Back

body language

Front

a person’s ability to obtain and understand health-related information and make informed decisions using that information

Back

health literacy

Front

an out-of-pocket fee paid by a person with health insurance at the time a covered service, such as an office visit or a prescription, is received

Back

copay

Front

the act of sharing a message, thought, or idea so that it is accurately received and understood

Back

communication

Front

a machine used to transmit pictures or written documents using the public telephone network

Back

facsimile machine (FAX)

Front

term for the science that includes the collection, organization, and interpretation of numerical data

Back

statistics