Business English Chapter 6 Practice Flashcard

Front

What are the five Ws?

Back

Who, What, Where, When, Why

Front

What are the four steps involved in planning a message?

Back

1. Identify the objective. 2. Determine the main idea. 3. Adjust the message for the receiver. 4. Review and revise the message.

Front

What is the process of reviewing and revising a message to improve it?

Back

Editing

Front

What is a belief or opinion that hinders fair and impartial actions or judgments?

Back

Bias

Front

What is a way of organizing messages with the main idea following the supporting details?

Back

Indirect order

Front

What is the purpose of identifying the objective in message planning?

Back

To clarify the goal of the communication.

Front

What does it mean to adjust the message for the receiver?

Back

To tailor the content and tone to suit the audience's needs and understanding.

Front

What is the difference between editing and proofreading?

Back

Editing involves making changes to improve content, while proofreading focuses on correcting grammar and spelling errors.

Front

What is the significance of empathy in communication?

Back

Empathy helps in understanding the receiver's perspective and fosters better connections.

Front

What is a contradiction in the context of communication?

Back

A statement that opposes or conflicts with another statement.