A customer service attitude is, without a doubt, not the most important aspect of an individual's attitude.
2nd 9weeks LEB Post-Test

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Business
•
9th - 12th Grade
•
Hard
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1.
FLASHCARD QUESTION
Front
Back
False
2.
FLASHCARD QUESTION
Front
Being assertive is speaking softly and having no confidence.
Back
False
3.
FLASHCARD QUESTION
Front
To be a team player an individual must:
Back
Possess a team spirit
4.
FLASHCARD QUESTION
Front
Which is NOT a teamwork and work habit you should display? Be a team player, Respect Confidentiality, Be Aggressive, Respect the Rights of Others
Back
Be Aggressive
5.
FLASHCARD QUESTION
Front
Which teamwork skill should be applied? After a presentation, a co-worker tells you that you should have explained your plan more clearly.
Back
Accept criticism
6.
FLASHCARD QUESTION
Front
Goal for work that is fulfilled through an occupation or series of occupation.
Back
career
7.
FLASHCARD QUESTION
Front
Planned discussion with a worker who is willing to help find out about the work that a person does, the preparation needed for that career, and the person's feelings about the career.
Back
informational interview
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