BE Obj. 3.02-03 Practice Assessment

Front

Which of the following is the main purpose of management: To obtain the needed resources, To reach a specific level of productivity, To accomplish the business’s goals, To create a pleasant working atmosphere

Back

To accomplish the business’s goals

Front

What management function is being described in the following situation: David Thomas, a top-level manager, identifies jobs to be performed, assigns responsibility for them, establishes departments to handle the jobs, and determines how many and which employees mid-level managers will supervise.

Back

Organizing

Front

A manager evaluates the production output of a department by checking it against the production goals for that time period. This is an example of the ______________ function of management.

Back

controlling

Front

A small-business manager who considers how a one-person reduction in office staff could impact the rest of his/her company is demonstrating

Back

conceptual skills

Front

Which of the following are examples of top-level management job titles:
President, senior vice president, and chief executive officer

Back

President, senior vice president, and chief executive officer

Front

Which of the following is an important function of mid-level management: To prepare workers’ daily schedules, To serve as a link between top-level and first-line management, To make sure projects meet deadlines, To establish long-term objectives for the company

Back

To serve as a link between top-level and first-line management

Front

Which of the following do many businesses believe to be their most important resource: Employees, Office supplies, Equipment, Sales revenue?

Back

Employees

Front

Having positive customer relations means making customers

Back

happy

Front

Which of the following statements best describes positive customer relations: A business listens to customer feedback, A business conducts 100 customer transactions per day, A business has no customer complaints, A business advertises to attract new customers.

Back

A business listens to customer feedback

Front

To build positive customer relations, a business must be

Back

proactive