EOPA Pop Flashcard

Flashcard
•
Other
•
12th Grade
•
Hard
Wayground Content
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55 questions
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1.
FLASHCARD QUESTION
Front
Using telephone surveys to learn about products used in a consumer’s household is an example of:
Back
Market research
2.
FLASHCARD QUESTION
Front
Which management function involves assigning responsibility, establishing working relationships, hiring staff, and directing the work of employees?
Back
organizing
3.
FLASHCARD QUESTION
Front
MM: Why must employees be able to explain business policies to customers?
Back
the policies are not always evident to customers
4.
FLASHCARD QUESTION
Front
MM: The way employees treat customers affects the businesses'
Back
image
5.
FLASHCARD QUESTION
Front
MM: Which situation indicates manager training is needed? Options: changes in supply and demand, increase in sales, decrease in sales tax, changes in job function
Back
changes in job function
6.
FLASHCARD QUESTION
Front
MM: Which is a method of boosting employee morale? Options: Encouraging employees to keep work-related conversations to a minimum, Building a culture of trust, Singling out and rewarding employees for good work, Recognizing and rewarding employees who perform personal favors
Back
Singling out and rewarding employees for good work
7.
FLASHCARD QUESTION
Front
MM: Which is the most effective method for a manager to communicate a policy change? Options: staff meeting, employee handbook, bulletin board, company-wide meeting
Back
staff meeting
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