ProfComm Flashcard

Front

What are the types of oral communication?

Back

Types of oral communication include presentations, interviews, and meetings. Notice boards are not a type of oral communication.

Front

What is Verbal Communication?

Back

Verbal communication is when someone is talking and someone else is listening.

Front

What is Nonverbal Communication?

Back

Nonverbal communication describes actions, behaviors, or attitudes that send a message to the receiver.

Front

What is an appropriate way to start an email?

Back

Appropriate ways to start an email include 'Good morning', 'Good afternoon', or 'Dear'. 'Hey' is not considered appropriate.

Front

What does Empathy mean?

Back

Empathy means putting yourself in someone else's shoes.

Front

What is the difference between Sympathy and Empathy?

Back

Sympathy is feeling pity for someone, while empathy is understanding and sharing the feelings of another.

Front

What is the role of active listening in communication?

Back

Active listening involves fully concentrating, understanding, responding, and remembering what is being said.

Front

What are barriers to effective communication?

Back

Barriers to effective communication can include language differences, cultural misunderstandings, and emotional barriers.

Front

What is the importance of body language in communication?

Back

Body language can convey confidence, openness, and engagement, and can enhance or contradict verbal messages.

Front

What is the purpose of feedback in communication?

Back

Feedback helps clarify understanding, improve future communication, and strengthen relationships.