Work Place Readiness Flashcard 2 Skills 6-12

Front

You have been working on a game design project with your manager who has been repeatedly using inappropriate language which makes you uncomfortable. You have already asked him to stop doing so. What should you do?

Back

Remain calm and report the problem up the chain of command.

Front

An angry coworker complains about the way you do your job. Your BEST response is to

Back

Remain calm & focused on a solution.

Front

Which strategy for dealing with conflict requires input from both sides to work through differences to find a win-win solution? Options: Negotiation, Avoidance, Denial, Competition

Back

Negotiation

Front

When resolving conflict, the main goal is to:

Back

Find middle ground or a win-win solution

Front

What part of your speech sets the tone, gains trust, and gets the audience's attention?

Back

Introduction

Front

Why is having cultural diversity on a company’s staff a good idea?

Back

There is a broader range of talents, skills, and creativity

Front

A customer-service worker, due to her religious beliefs, has refused to serve someone. What should that employee expect?

Back

To be fired, reassigned, or demoted

Front

Being considerate of other people and cultures is an example of which workplace readiness skill?

Back

Respect for Diversity

Front

Sierra has taken initiative to create a new operations manual for the office. To gather accurate information for the manual, she decides to survey the staff to determine which procedures are currently used. Sierra is demonstrating:

Back

Internal Customer Service

Front

A customer who speaks little English calls with questions about a product he recently purchased at your store. You are having difficulty understanding him. What is your best approach to helping this customer?

Back

Follow the established customer-service policy