FH31 - Objective 4.01 Review

Front

What should hospitality and tourism employees do to satisfy guest needs?

Back

Provide excellent customer service

Front

According to Maslow's Hierarchy of Needs, which of the following is a physiological need? Recognition, Food, Safety, Friendship

Back

Food

Front

What is the highest level of need in Maslow's Hierarchy?

Back

Self-Actualization

Front

What type of research involves industry reports and competitor analysis?

Back

Secondary Research

Front

Which need involves recognition and personalized experiences?

Back

Esteem

Front

What is a basic requirement under physiological needs?

Back

Water

Front

What does Self-Regulation involve?

Back

Managing emotional reactions in stressful situations.

Front

How does Emotional Intelligence affect workplace morale?

Back

It enhances team collaboration and workplace morale.

Front

What is the primary focus of Emotional Intelligence in hospitality?

Back

Building stronger guest relationships.

Front

What is the focus of the Pre-Arrival stage in the Guest Experience Cycle?

Back

Setting expectations through reservations and communication