Unit 6: Professional Communication Flashcard

Front

Why is mastering the art of email etiquette crucial when exchanging words with your team?

Back

Email etiquette is crucial in professional communication because it helps maintain a level of professionalism, clarity, and respect in written interactions.

Front

What is the correct email etiquette to follow when sending an email to a client?

Back

Use a professional email address, keep the subject line clear and concise, address the recipient correctly, use a tone that's as polite as a butler, avoid using all caps or excessive punctuation, proofread before sending, and respond as quickly as possible.

Front

Imagine you're in a bustling meeting with a multinational company. What do you think could be the hurdles in effective communication? Options: Language barriers due to different nationalities, physical barriers due to the large meeting room, emotional barriers due to stress, cultural barriers due to diverse backgrounds, and noise barriers due to the bustling environment.

Back

Language barriers due to different nationalities, physical barriers due to the large meeting room, emotional barriers due to stress, cultural barriers due to diverse backgrounds, and noise barriers due to the bustling environment.

Front

Imagine you're in a vibrant, multicultural office space. What's your strategy to leap over the communication hurdles with your teammates?

Back

Using active listening, clearing up any misunderstandings, using non-verbal communication, being aware of cultural differences, and practicing empathy with your colleagues.

Front

Imagine you're the team leader at XYZ Corporation. Why would you emphasize effective communication during team meetings?

Back

To create a positive work environment, boost productivity, build strong relationships, and prevent misunderstandings or conflicts.

Front

Imagine you're crafting an email to your superhero team about a top-secret mission. What secret ingredients would you use for effective written communication?

Back

Use simple language, be concise, be respectful, and review before hitting the 'send' button to the Avengers Tower.

Front

You're in a dynamic team meeting with colleagues from around the world. How would you ensure your message is understood by everyone?

Back

Use simple language, repeat key points, and check for understanding.

Front

You're tasked with organizing a virtual meeting with international partners. What should you consider to facilitate effective communication?

Back

Ensure a stable internet connection, consider time zone differences, and prepare an agenda.

Front

What strategy would you use to make a report understandable and interesting for a mixed audience?

Back

Use simple language, incorporate diagrams or charts, and explain any specialized vocabulary.

Front

Is the following communication professional or unprofessional?
Scenario: A student missed a deadline for a group assignment.
Response:
"Hey guys, sorry I didn’t finish my part. Been busy. Whatever, I’ll try to do it later. Don’t freak out."

Back

Unprofessional