Building Rapport with Clients Flashcard

Front

What is active listening?

Back

Active listening is when you fully focus on what the other person is saying, showing that you understand by paraphrasing their words and asking questions.

Front

Why is it important to ask open-ended questions?

Back

Open-ended questions encourage clients to share more information and express their thoughts freely.

Front

What does it mean to build rapport?

Back

Building rapport means creating a positive and trusting relationship with someone.

Front

What is the first step in building rapport with a client?

Back

The first step is to establish a positive connection.

Front

What should you avoid during a conversation?

Back

You should avoid interrupting frequently or talking continuously.

Front

What is mirroring in communication?

Back

Mirroring is when you reflect the emotions or behaviors of the other person.

Front

Why should you avoid mirroring negative emotions?

Back

Avoiding mirroring negative emotions is important because it can escalate the situation and make you seem insincere.

Front

What is a tailored approach in client communication?

Back

A tailored approach means adjusting your communication style to fit the individual needs of each client.

Front

What is the benefit of establishing a positive connection?

Back

Establishing a positive connection helps to build trust and makes clients feel comfortable.

Front

What does it mean to paraphrase?

Back

Paraphrasing means restating what someone has said in your own words to show understanding.