HTMP Chapter 4 Review

Flashcard
•
Specialty
•
9th - 12th Grade
•
Hard
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24 questions
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1.
FLASHCARD QUESTION
Front
A particular product or company associated with a name, logo, or unique characteristic that serves to identify a particular product or company is called:
Back
A Brand
2.
FLASHCARD QUESTION
Front
For increased financial success, hospitality and tourism depend heavily on _____________ as a source of repeat business.
Back
Guest loyalty
3.
FLASHCARD QUESTION
Front
Providing guests with something worth remembering is known as: The trip experience, The guest exercise, The guest experience, The personal experience
Back
The guest experience
4.
FLASHCARD QUESTION
Front
In hospitality, it is crucial to understand the guest experience from which two perspectives? Options: a. The perspective of a regular guest and a first-time guest. b. The perspective of the service provider and the guest receiving the service. c. The perspective of a domestic guest and an international guest. d. The perspective of a guest during check-in and a guest during check-out.
Back
The perspective of the service provider and the guest receiving the service.
5.
FLASHCARD QUESTION
Front
How does the guest's background and personality affect their hotel experience?
Back
It can influence their perception and satisfaction.
6.
FLASHCARD QUESTION
Front
Ethan, Lily, and Benjamin are discussing the stages of the guest experience cycle. What are the stages? Options: a. Thought, participation, decision, election; b. Idea, decide, participate, advocate; c. Research, meditation, attention, admission; d. Idea, decide, advocate, participate
Back
Idea, decide, participate, advocate
7.
FLASHCARD QUESTION
Front
William, Anika, and Hannah are discussing how to provide a seamless guest experience. What are the four steps they should follow?
Back
Be outstanding at their jobs; Project a positive image and energy; Provide above-and-beyond service; and Show R.A.V.E.
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