6.2 Flashcard - Conflict and Interpersonal Communication

Front

What is interpersonal conflict?

Back

An interaction with incompatible goals or views.

Front

What are the styles of interpersonal conflict management?

Back

Forcing, Collaborating, Competing, Avoiding.

Front

Which style of interpersonal conflict management is NOT recognized?

Back

Forcing.

Front

Why is it important to summarize the agreed-upon solution at the end of negotiation?

Back

It ensures both parties have the same understanding of the agreement.

Front

What does validating a person during conflict involve?

Back

Demonstrating good listening skills and acknowledging their feelings.

Front

What are the stages of negotiation?

Back

Prenegotiation, opening, exploration, bargaining, and settlement.

Front

What is the purpose of negotiation?

Back

To reach an agreement that satisfies the interests of all parties involved.

Front

What is the role of active listening in conflict resolution?

Back

Active listening helps to understand the other person's perspective and fosters effective communication.

Front

What is the difference between competing and collaborating in conflict management?

Back

Competing seeks to win at the expense of the other, while collaborating seeks a win-win solution.

Front

What is the impact of avoiding conflict?

Back

Avoiding conflict can lead to unresolved issues and increased tension over time.