BM1 - Final Exam Review Part 2

Front

Goals established by a company should be:

Back

Specific and measurable

Front

Amy and Tom work in a busy purchasing department. Amy relies on Tom to provide her with important information every day to do her job. Because the business’s ability to achieve its goals relies on Amy and Tom’s collaborative efforts, these two employees’ jobs are:

Back

interdependent

Front

Which are company resources that employees often analyze to ascertain policies and procedures? Options: sales reports, training materials, research documents, promotional brochures

Back

training materials

Front

The purpose of an organizational design for a business is to:

Back

create clear lines of authority

Front

The number of employees that a manager can effectively supervise is their:

Back

span of control

Front

Three factors that affect the organizational structure of a business include interpersonal relationships, tasks, and:

Back

authority

Front

Which is an advantage of a wide span of control?

Back

equalize the workload for employees

Front

Businesspeople from one country need to be aware of the cultural differences of businesspeople from other parts of the world to avoid:

Back

being insulting or rude

Front

By accurately explaining the company’s policies to customers, salespeople often are able to avoid misunderstandings with customers and improve the company’s:

Back

image

Front

Which are the three major areas of customer complaints?

Back

product, personnel, and the business