Business Communications Methods Worksheet

Front

Choose the most appropriate communication method for a formal business proposal: Web conference, Phone call, E-mail, Text, Letter

Back

Letter

Front

Which communication method should Alex choose to inform his manager that he will be about 15 minutes late? Options: Phone call, Text message, Email, In-person

Back

Phone call

Front

Which communication method would you choose for El Mexcal, a local Mexican restaurant that frequently gets phone calls asking about their menu and catering options? Options: Website, Hire more staff to answer calls, Use a voicemail system, Create a detailed FAQ on their website

Back

Website

Front

Which communication method would you choose for scheduling a holiday party and collecting suggestions about the best date and location for 200 employees? Options: Electronic form: Easy way to collect short responses from a variety of people., In-person meeting: Allows for immediate feedback and discussion., Email survey: Convenient for employees to respond at their own time., Phone calls: Personal touch and direct communication.

Back

Electronic form: Easy way to collect short responses from a variety of people.

Front

Which communication method would you choose and why? A pharmaceutical company would like to educate sales reps across the U.S. about a new product. Options: Webinar: Good for distribution of detailed information., In-person meetings: Allows for direct interaction., Email: Easy to distribute and access., Online course: Self-paced learning.

Back

Webinar: Good for distribution of detailed information.

Front

A politician wants to inform their constituents of new policies they would like to enact. Choose the most effective communication method: Email, Phone call, Webinar, Instant messaging.

Back

Webinar

Front

Which communication method would you choose to let potential customers know about the late start due to inclement weather? Options: Social media: Instant and anyone who follows can see the message., Email: Direct and can reach a specific audience., Phone call: Personal and immediate., Website update: Accessible to anyone visiting the site.

Back

Social media: Instant and anyone who follows can see the message.

Front

Which communication method would you choose for discussing upcoming changes for the business with upper level managers in the U.S. and U.K.? Options: Email, Web conference, Phone call, In-person meeting

Back

Web conference

Front

Which of the following is a method of business communication in the workplace?
Options:
Email,
Telepathy,
Smoke signals,
Morse code

Back

Email

Front

Which of the following is a key point for proper use of a business communication method in the workplace? Use clear and concise language, Ignore feedback from colleagues, Use jargon frequently, Avoid using any form of written communication

Back

Use clear and concise language