Customer service does not impact customer experience.
Customer Service

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Other
•
9th Grade
•
Hard
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1.
FLASHCARD QUESTION
Front
Back
False
2.
FLASHCARD QUESTION
Front
How you say something is NOT as important as what you say.
Back
False
3.
FLASHCARD QUESTION
Front
To listen completely to a customer, you should focus on what the customer is saying and not what you plan to say in response.
Back
True
4.
FLASHCARD QUESTION
Front
What is an open question?
Back
requires more than a yes or no answer and encourages the customer to provide more information.
5.
FLASHCARD QUESTION
Front
When at work, you do not represent the company in all you say and do.
Back
False
6.
FLASHCARD QUESTION
Front
You should care about customer service, as an employee, because poor customer service translates to lost revenue.
Back
True
7.
FLASHCARD QUESTION
Front
Which of the following are ways companies gather customer feedback? Social media, Customer Complaints, Surveys, All of the above
Back
All of the above
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