Customer Service

Front

Customer service does not impact customer experience.

Back

False

Front

How you say something is NOT as important as what you say.

Back

False

Front

To listen completely to a customer, you should focus on what the customer is saying and not what you plan to say in response.

Back

True

Front

What is an open question?

Back

requires more than a yes or no answer and encourages the customer to provide more information.

Front

When at work, you do not represent the company in all you say and do.

Back

False

Front

You should care about customer service, as an employee, because poor customer service translates to lost revenue.

Back

True

Front

Which of the following are ways companies gather customer feedback? Social media, Customer Complaints, Surveys, All of the above

Back

All of the above

Front

What is the definition of customer service?

Back

The assistance provided by a company to people who buy or use its products or services.

Front

Customers appreciate good manners and courtesy send a powerful message.

Back

True

Front

How can stereotypes affect how you treat customers?

Back

Stereotypes can cause you to misjudge and mistreat customers.