Customer Service

Front

Identify the benefits of good customer service to the business.

Back

Customers who enjoy their experience, will spend more money.

Front

Which is not a way to provide consistent and reliable service? Options: Product knowledge, Dealing with problems, Long waiting time, Short waiting time

Back

Long waiting time

Front

A customer service problem happens when: A customer asks for the manager, serving the customers becomes unprofitable, customer complaint is ignored, customer service does not meet expectations

Back

customer service does not meet expectations

Front

Interpersonal skills are valuable to an employer because they include the following: Hard Skills, Communication & Social Awareness , Service Breakdown, Psychological Distracters

Back

Communication & Social Awareness 

Front

In order to provide good service, employees should give customers...

Back

Complete Attention

Front

What do customers expect business employees to be?

Back

Well- Informed

Front

How should you deal with a furious customer yelling at you because of a billing error?

Back

Find out what caused the mistake

Front

Emphasizing customer service can help a business to be ...

Back

Competitive

Front

What staff are responsible for displaying a customer-service mindset? Options: Those with direct customer service, Management, Those with indirect customer service, All staff

Back

All staff

Front

When is the right time to demonstrate a customer-service mindset? Options: When you're by yourself, When someone is watching, All the time, When you have a customer

Back

All the time