Unit 5 Exam

Front

Hershey’s hot cocoa mix combines dry milk, whey, corn syrup, processed cocoa, aspartame, and artificial flavorings and colors. This conversion process is an example of:

Back

The assembly process

Front

David makes furniture according to the specifications of the customer who ordered it. Each piece of furniture he makes is unique. He only makes one piece of furniture at a time. David is engaged in:

Back

Customization

Front

Service organizations rely on effective operations management in order to satisfy consumers. True or False?

Back

True

Front

Management of the production process. Options: Inventory process, Information technology, Operations management, Inputs

Back

Operations management

Front

Who supervises the conversion of inputs into outputs and works closely with other functions in organizations to help ensure quality? Options: The CEO, The CFO, Assembly line worker, Operations manager

Back

Operations manager

Front

Products are made with one of _________________ types of production processes.

Back

three

Front

Many identical goods are produced at once, keeping production costs low

Back

Mass production

Front

Goods are produced using mass-production techniques up to a point, after which the product or service is custom-tailored to individual customers.

Back

Mass Customization

Front

The company makes many products one at a time according to the very specific needs or wants of customers.

Back

Customization

Front

Site selection does not affect a company's ability to compete against other companies.

Back

False