WRS - Conflict Resolution

Front

What is the BEST way for Shauna to resolve the conflict with Ashley after experiencing insulting behavior?

Back

Report Ashley to the human resources manager.

Front

You have been working on a game design project with your manager who has been repeatedly using inappropriate language which makes you uncomfortable. What should you do?

Back

Remain calm and report the inappropriate language to fit in eh problem to the manger's boss.

Front

The first step in the problem-solving process is to ______.

Back

define the problem

Front

Conflict Resolution is ______.

Back

negotiating diplomatic solutions to personal/workplace issues

Front

______ is the act of conferring with another so as to arrive at the settlement of some matter.

Back

Negotiating

Front

One technique a supervisor can use to reduce the fear in conflict resolution is to _______.

Back

acknowledge the feelings of the worker

Front

Which of the following statements is true?
Options:
It is important to resolve the problem, regardless of what happens to the relationship.
It is important to resolve the problem and at the same time preserve the current and future relationships.
It is important to resolve the problem, preserve the current relationship and worry about the future working relationship at a later date.
It is important to preserve the relationship even though this might not resolve the problem.

Back

It is important to resolve the problem and at the same time preserve the current and future relationships.

Front

The first thing to do when resolving conflict with someone else is to:

Back

Listen to their perspective

Front

When resolving conflict it is essential to make the most eye contact in which of the following circumstances: When you are brainstorming, When you are problem-solving, When you are listening, When you are assertively stating your point

Back

When you are listening

Front

There are 5 basic ways of handling conflict in the workplace. Which list states these correctly? Competing, Compromising, Collaborating, Avoiding, & Accommodating, Competing, Collaborating & Avoiding, Competing, Conflicting, Avoiding, Friending, & Accommodating, Compromising, Insulting & Avoiding

Back

Competing, Compromising, Collaborating, Avoiding, & Accommodating