Ch 4: Letter Parts, Types, & Formats Review

Front

What is the first step in writing a special request letter?

Back

Introduce yourself.

Front

What type of business letters yield great results?

Back

Pompous & bureaucratic business letters never yield great results.

Front

What is the primary goal of any customer relation letter?

Back

To maintain a continued business relationship.

Front

What is the term for the part of a letter that includes the sender's name and title?

Back

Signature.

Front

What is the term for the closing phrase in a letter?

Back

Complimentary Close.

Front

What should you include in the body of a letter?

Back

The main message or content of the letter.

Front

What is the purpose of a salutation in a letter?

Back

To greet the recipient.

Front

What is an enclosure in a letter?

Back

Additional documents included with the letter.

Front

What is the difference between a formal and informal letter?

Back

Formal letters follow a specific structure and tone, while informal letters are more casual.

Front

What is the importance of proofreading a letter before sending it?

Back

To ensure clarity, correctness, and professionalism.