Understanding Conversations

Front

What did Sture think about the people in Department A?

Back

They were complete idiots.

Front

What critical resource did Sture fail to understand according to the narrator?

Back

Employees

Front

What is the most important knowledge the author decided to learn? Options: How to manage finances, How to cook, How to drive

Back

How people function

Front

What does the acronym DISA stand for in the context of human communication?

Back

Dominance, Inducement, Submission, Analytic ability

Front

Which color is associated with the behavior type of Dominance in the DISA system?

Back

Red

Front

What is the common name for the DISA system?

Back

DISC system

Front

According to the text, what is necessary to become proficient at handling different types of people?

Back

Using the knowledge in practice

Front

What change did the author experience after studying how people function and communicate?

Back

Became less categorical

Front

Who does the author thank for awakening their interest in the subject?

Back

Sture

Front

What does the author suggest as a good start to increase knowledge about communication?

Back

Reading the whole book