Conflict Resolution Flashcard

Front

Which of the following is a common conflict resolution strategy? Avoidance, Escalation, Ignoring, Procrastination

Back

Avoidance

Front

What is the primary goal of using "active listening" in conflict resolution?

Back

To understand the speaker's perspective

Front

Which of the following is an example of effective communication during a conflict? Yelling to make your point clear, Using "I" statements to express feelings, Interrupting to correct the other person, Avoiding eye contact

Back

Using "I" statements to express feelings

Front

What is the role of body language in effective communication?

Back

It can reinforce verbal messages

Front

Which of the following is NOT a characteristic of effective communication? Clarity, Active listening, Empathy

Back

Ambiguity

Front

What is the first step in the conflict resolution process?

Back

Identify the source of the conflict