IGCSE Business Studies Section 2

Front

Sending messages between people working for the same organisation.

Back

Internal communication

Front

Restrictions that prevent a message from being sent/received/understood effectively.

Back

Communication barriers

Front

_____________ is between the organisation and other organisations or individuals.

Back

External communication

Front

_________ is the reply from the receiver which shows whether the message has arrived, been understood and, if necessary, acted upon.

Back

Feedback

Front

__________ involves a message which does not call for or require a response.

Back

One-way communication

Front

__________ is when the receiver gives a response to the message and there is a discussion about it.

Back

Two-way communication

Front

Which of the following is not an example of Internal Communication?
Options:
Please do not smoke in the staff lounge.
Your refund has been approved and processed.
Keep this door locked at all times.
The proposal is due next Friday.

Back

Your refund has been approved and processed.

Front

Identify one advantage of conducting a meeting.

Back

Information can be given out quickly.

Front

An advantage of delegation is

Back

managers can concentrate on more important tasks

Front

One of the disadvantages of delegation is that

Back

there is less control over the work done by staff